Wyser is a global player, specialized in Executive Search, Senior and Middle Management Recruitment. We partner with forward-looking Companies to discover and engage talented Managers. We are present in 13 countries in Europe, America and Asia.
Our Client
Designs and develops global workforce and procurement solutions (staffing + technology solutions) for largest companies within whole world. An international service provider company for RPO, VMS, MSP, direct sourcing, science, technology, engineering, payroll & contractor validation services. Due to the growth of the company in Europe we are searching for:
Client Service Delivery Manager VMS/MSP/RPO
As Client Service Manager you will take responsibility for driving the client account strategy and leading the short-term and long-term client operational roadmap.
Requirements/Qualifications:
- Minimum of 5 years supervisory/management experience in the workforce solutions space or closely related industry
- Demonstrated experience in operational and financial functions such as profit and loss.
- Experience with on-site/corporate operations and/or remote workforce solutions management. /RPO, VMS, MSP/
- Extensive knowledge of labor and employment laws.
- Prior client consultative experience strongly preferred.
Responsibilities:
- Ensure maximum client satisfaction working in conjunction with client services and program leadership to meet or exceed all contracted SLA, KPI and performance metrics
- Provide Client Services and Commercial leadership with recommendations regarding the solutions delivery strategy
- Lead, coach and develop all program management and assigned client services account resources
- Responsible for team management, selection and staff turnover
- Serve as the senior management escalation point on all program related issues
- Maintain fundamental understanding of client business drivers that relate to workforce solutions
- Establish, develop and proactively maintain senior level executive relationships within assigned programs and expand existing client program sponsor relationships directly or via assigned Client Services team
- Perform site visits and promote/support proactive client and supplier communication through strategic business reviews
- Work cross-functionally within the extended Client Service Operations and Workforce Solutions team to provide program feedback and input as needed
- Partner with business development and client services teams to develop successful account opportunities and Group Company introductions
- P&L ownership for all established accounts within portfolio ensuring budgeted profitability meets or exceeds fiscal target
We Offer
- Flexible working hours & working from home opportunities
- Development in an ambitious international organization
- Employment contract
#LI-IP1
Industrial sector
Reference code
435
Consultant
Ivelina Petkova, is our consultant who manages this job opportunity.
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